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Since 1883, Modern Woodmen of America has brought people together, supported families and strengthened communities.

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Modern Woodmen of America, Rock Island, IL

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When you join Modern Woodmen, you become a member of the organization. You trust us with your financial needs. And you have the opportunity to access member benefits and impact your community.

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Claim FAQ

Answers to some of the most common questions Modern Woodmen receives about the death claim process.

Q: How do I file a claim?

A: A quick overview of the claim process is outlined on the File a Death Claim page of this website. 

Q: How do I check the status of a claim?

A: You can contact our home office Service Center at 309-558-3077 or 800-447-9811, Monday through Friday, 8 a.m. to 4:30 p.m. (Central).

Q: What information will I need to provide when I report the claim?

A: We’ll ask you to share:

  • The deceased’s name and certificate (policy) number, if known. 
  • Date of death. 
  • Your name, as the person reporting the claim, and your relationship to the deceased.
  • Name and contact information of beneficiary(ies), if known.

Q: What documentation do I need to submit with the claim?

A: Modern Woodmen requires you to submit:

  • A certified death certificate (includes a colored or raised seal).
  • A claimant statement, which we will send to you.
  • Any additional requirements stated in a letter we will send to you.

Please note: You don’t need to return the original life insurance or annuity certificate to us.

Q: Will you accept a photocopy of the death certificate?

A: Sorry, but no. To pay the claim, we require a certified (original) copy of the insured’s or annuitant’s death certificate. A certified copy has a colored or raised seal. 

Q: How can I get information about the amount of my claim?

A: Contact our home office Service Center at 309-558-3077 or 800-447-9811. Once the claim has been reviewed, a service representative can further assist you.

Please note: If you are one of multiple beneficiaries, we can only release information about your share of the total amount of the claim. If applicable, we can release information about the entire benefit to the executor of the deceased’s estate.

Q: Can I fax or email my claim form and other documents?

A: Yes. To expedite your claim, you can fax your claimant statement and other documents to 309-793-5514 or email them to claim.department@modern-woodmen.org

Please note: A certified (original) copy of the insured’s or annuitant’s death certificate (includes a colored or raised seal) will still need to be mailed to Modern Woodmen's Claim Department.

Modern Woodmen of America
Attention: Claim Department
1701 1st Avenue
P.O. Box 2005
Rock Island, IL 61204-2005

Q: Can you pay proceeds directly to the funeral home?

A: Yes. If the beneficiary wants Modern Woodmen to pay a portion of the proceeds directly to a funeral home to cover expenses, submit an Assignment of Life Insurance Proceeds form. Indicate the amount to be paid to the funeral home on this form. We will accept the funeral home’s version of the form, provided it is notarized. A copy of the funeral bill is necessary in the state of California. 

Q: What are my options to receive payment?

A: You can receive payment as:

  • A single check.
  • Direct deposit into your bank account. You must submit the Request for Direct Deposit of Single Payment form. This form will be included in your claim packet.
  • Another settlement option. Please speak with a Modern Woodmen financial representative to discuss these options. Or call our home office Service Center at 309-558-3077 or 800-447-9811.

Q: How long will the claim process take?

A: Most claims process within 9-10 business days after we receive all the required documents. Beneficiaries usually receive payment shortly thereafter. Some claims may take longer.

Q: Does Modern Woodmen pay interest on claims?

A: Modern Woodmen pays interest to the beneficiary from the insured’s date of death until the date we pay the claim. If the amount is greater than $10, the interest may be taxable to the beneficiary. 

Q: What is the mailing address for claims?

A: Please send information to Modern Woodmen’s home office.

Modern Woodmen of America
Attention: Claim Department
1701 1st Avenue
P.O. Box 2005
Rock Island, IL 61204-2005

Need more help?

Didn’t find what you’re looking for? Contact our Service Center at 309-558-3077 or 800-447-9811.